Shipping policy
TRYFIT – CUSTOMER SUPPORT, WARRANTY, EXCHANGE & GRIEVANCE RESOLUTION POLICY
Last Updated: April 2026
At TRYFIT, customer trust, healthcare responsibility, product reliability, and transparent after-sales support form the foundation of our operations.
We are committed to delivering dependable:
• Healthcare Products
• Orthopedic Products
• Mobility Aids
• Rehabilitation Products
• Wellness Products
• Assistive-Care Products
while ensuring every customer receives:
✔ Fair Support
✔ Timely Service
✔ Transparent Resolution Mechanisms
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THIS POLICY COVERS
• Warranty Claims
• Product Exchanges
• Reverse Pickup Services
• Customer Grievances
• Product Support & Resolution Processes
By purchasing products from TRYFIT or using the TRYFIT Platform, customers acknowledge and agree to the terms outlined in this policy.
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1. CUSTOMER SUPPORT COMMITMENT
TRYFIT is committed to providing transparent, responsive, and solution-oriented support throughout the customer journey.
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SUPPORT AREAS INCLUDE
• Pre-Purchase Assistance
• Product Guidance
• Order Support
• Warranty Claims
• Exchange Requests
• Reverse Pickup Coordination
• Delivery Concerns
• Refund Assistance
• Complaint Handling
• Healthcare Product Support
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OUR GOAL
To ensure customers receive:
✔ Reliable Assistance
✔ Fair Resolution
✔ Operational Transparency
✔ Accountability
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2. WARRANTY POLICY
2.1 WARRANTY COVERAGE
Warranty applies only to select products where warranty information is specifically mentioned on:
• Product Page
• Invoice
• Packaging
• Accompanying Documentation
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TRYFIT WARRANTIES GENERALLY COVER
✔ Manufacturing Defects
✔ Functional Malfunctions
✔ Structural Defects
✔ Technical Defects Caused by Product Quality Issues
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WARRANTY RESOLUTION MAY INCLUDE
• Product Repair
• Defective Part Replacement
• Complete Product Replacement
• Technical Servicing Support
• Alternate Product Resolution
Final resolution method remains solely at the discretion of TRYFIT after inspection and verification.
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2.2 WARRANTY PERIOD
Warranty duration varies depending on the product category.
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ELECTRONIC PRODUCTS – 2 YEARS WARRANTY
Most electronic healthcare and wellness products generally carry a:
2 YEAR WARRANTY
THESE MAY INCLUDE
• Healthcare Electronic Devices
• Electrical Wellness Products
• Rechargeable Healthcare Equipment
• Medical Monitoring Devices
• Assistive Electronic Products
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WHEELCHAIRS & THERMOMETERS – 1 YEAR WARRANTY
The following products generally carry a:
1 YEAR WARRANTY
PRODUCTS INCLUDE
• Digital Thermometers
• Infrared Thermometers
• Air Mattress
Warranty duration begins from the original delivery date recorded in TRYFIT systems.
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2.3 WARRANTY ELIGIBILITY CONDITIONS
Warranty claims shall only be accepted if:
✔ Product purchased from TRYFIT or authorized sellers
✔ Product within warranty duration
✔ Valid invoice/proof of purchase available
✔ Product used under intended conditions
✔ No signs of misuse or unauthorized modification
TRYFIT reserves the right to verify product authenticity before processing claims.
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2.4 WARRANTY CLAIM PROCESS
To raise a warranty claim, customers must provide:
• Order ID or Invoice
• Product Details
• Description of Issue
• Product Images/Videos
• Serial Number or Packaging Details (where applicable)
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WARRANTY CLAIMS CAN BE SUBMITTED THROUGH
Customer Support Email
Phone Support
0522-406905
Website
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2.5 REPORTING TIMELINE FOR PRODUCT ISSUES
For:
• Transit Damage
• Wrong Product Delivery
• Immediate Operational Defects
customers are advised to report issues within:
3 DAYS OF DELIVERY
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SUPPORTING EVIDENCE MAY BE REQUIRED
• Unboxing Videos
• Clear Product Photographs
Delayed reporting may affect eligibility for transit-related claims.
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2.6 WARRANTY EXCLUSIONS
Warranty shall NOT apply under the following situations:
✘ Physical Damage
✘ Accidental Breakage
✘ Water/Liquid Damage
✘ Fire or Electrical Damage
✘ Voltage Fluctuation Damage
✘ Mishandling or Negligence
✘ Unauthorized Repair or Modification
✘ Product Tampering
✘ Normal Wear & Tear
✘ Cosmetic Damage
✘ Rusting or Corrosion
✘ Improper Storage or Installation
✘ Commercial Misuse
✘ Usage Inconsistent with Instructions
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WARRANTY ALSO DOES NOT COVER
• Consumables
• Disposable Products
• Hygiene-Sensitive Products
• Batteries (unless specifically covered)
• Non-Covered Accessories
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2.7 WARRANTY INSPECTION & APPROVAL
All warranty claims remain subject to:
• Technical Inspection
• Product Testing
• Defect Verification
• Quality Assessment
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TRYFIT RESERVES THE RIGHT TO
• Approve or Reject Claims
• Repair Instead of Replacement
• Replace Only Defective Components
• Offer Refurbished Replacement Units
• Provide Alternate Operational Resolutions
Inspection findings and resolution decisions shall remain final and binding.
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2.8 WARRANTY REPLACEMENT & SERVICE PROCESS
Customers may be required to send products to the official TRYFIT service facility for:
• Warranty Verification
• Repair
• Servicing
• Replacement Processing
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CUSTOMERS MUST INCLUDE
✔ Copy of Invoice/Proof of Purchase
✔ Contact Details
✔ Description of Issue
✔ Relevant Accessories (where applicable)
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OFFICIAL WARRANTY & SERVICE ADDRESS
TRYFIT
A Brand by Yashish Medicare Private Limited
Service Address
E-97, Transport Nagar, Kanpur Road, Lucknow (U.P), India
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PROCESSING TIMELINE
TRYFIT generally aims to process approved claims within:
3–7 BUSINESS DAYS
after successful inspection and approval.
Timelines may vary depending on:
• Product Category
• Spare Part Availability
• Technical Servicing Requirements
• Logistics Timelines
• Operational Conditions
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3. EXCHANGE POLICY
3.1 EXCHANGE ELIGIBILITY
Products may be eligible for exchange under the following conditions:
✔ Wrong Product Delivered
✔ Manufacturing Defect
✔ Transit Damage
✔ Missing Accessories/Components
✔ Eligible Size Exchange Requests
✔ Product Received Damaged
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EXCHANGE REQUEST TIMELINE
Generally within:
3–7 DAYS OF DELIVERY
depending on issue category.
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3.2 CONDITIONS FOR EXCHANGE
To qualify for exchange:
✔ Product must remain unused and undamaged
✔ Original packaging/accessories retained
✔ No signs of usage, stains, odors, scratches, or tampering
✔ Supporting photos/unboxing videos may be required
All exchange requests remain subject to TRYFIT inspection and approval.
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3.3 NON-EXCHANGEABLE PRODUCTS
The following products are generally non-exchangeable once opened or used:
• Diapers
• Hygiene Products
• Underpads
• Personal Care Products
• Customized Products
• Clearance Sale Products
• Used Orthopedic Supports
• Products Marked “Non-Exchangeable”
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3.4 SIZE EXCHANGE POLICY
Size exchanges may be permitted for eligible orthopedic wearable products subject to:
✔ Product Availability
✔ Unused Condition
✔ Successful Inspection Approval
TRYFIT reserves the right to restrict repeated size exchange requests.
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3.5 EXCHANGE REJECTION CONDITIONS
Exchange requests may be rejected if:
✘ Product found used
✘ Customer-caused damage detected
✘ Packaging/accessories missing
✘ Evidence insufficient
✘ Request exceeds eligible timeline
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4. REVERSE PICKUP POLICY
4.1 REVERSE PICKUP AVAILABILITY
TRYFIT may arrange reverse pickup services for approved:
• Warranty Claims
• Exchanges
• Replacements
• Returns
• Cancellation-Related Returns
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AVAILABILITY DEPENDS ON
• Serviceable Pin Codes
• Courier Partner Coverage
• Product Category
• Operational Feasibility
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4.2 PICKUP SCHEDULING
For approved requests:
✔ TRYFIT coordinates pickup scheduling
✔ Updates may be shared via call, SMS, email, or tracking notifications
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4.3 CUSTOMER RESPONSIBILITIES DURING PICKUP
Customers must ensure:
✔ Product securely packed
✔ All accessories/invoices included
✔ Product ready during pickup
✔ Correct pickup details provided
Failed pickups due to customer unavailability may result in delays or additional charges.
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4.4 NON-SERVICEABLE AREAS
If reverse pickup is unavailable:
• Customer may self-ship the product
• TRYFIT may provide courier instructions
• Courier reimbursement may be processed subject to approval
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4.5 PICKUP REJECTION CONDITIONS
Pickup may be rejected if:
✘ Product improperly packed
✘ Product condition differs from claim
✘ Accessories missing
✘ Undisclosed usage/damage found
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4.6 TRANSIT RISK
Customers are advised to ensure secure packaging before handover.
TRYFIT shall not be liable for damage caused by:
• Improper Packaging
• Unauthorized Courier Handling
• External Transit Disruptions
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5. GRIEVANCE REDRESSAL POLICY
5.1 OBJECTIVE OF THE POLICY
TRYFIT is committed to resolving customer concerns fairly and professionally.
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POLICY OBJECTIVES
✔ Transparent Complaint Resolution
✔ Timely Acknowledgement & Response
✔ Improved Customer Experience
✔ Defined Escalation Procedures
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5.2 TYPES OF GRIEVANCES COVERED
Customers may raise grievances relating to:
• Product Quality Concerns
• Damaged/Defective Products
• Wrong Product Delivery
• Missing Items
• Delivery Delays
• Refund Delays
• Warranty Disputes
• Exchange Disputes
• Cancellation Issues
• Customer Support Dissatisfaction
• Logistics Concerns
• Technical Transaction Issues
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5.3 GRIEVANCE REGISTRATION PROCESS
Customers may raise grievances through:
Customer Support Email
Phone Support
0522-406905
Website
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5.4 INFORMATION REQUIRED FOR GRIEVANCE REGISTRATION
Customers are advised to provide:
• Full Name
• Registered Mobile Number
• Order ID/Invoice Number
• Product Details
• Description of Issue
• Supporting Evidence
• Previous Communication References
Incomplete information may delay the resolution process.
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5.5 GRIEVANCE ACKNOWLEDGEMENT TIMELINE
TRYFIT generally aims to:
✔ Acknowledge grievances within 24–48 Business Hours
✔ Conduct internal investigations where required
✔ Coordinate with logistics, warehouse, finance, or technical teams
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5.6 RESOLUTION TIMELINES
General Support Queries
24–72 Business Hours
Refund/Payment Concerns
5–7 Business Days
Warranty Verification
7–10 Business Days
Logistics Investigations
5–10 Business Days
Technical Inspections
Subject to Product Evaluation Timelines
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5.7 FRAUDULENT OR ABUSIVE COMPLAINTS
TRYFIT reserves the right to reject complaints involving:
✘ False Allegations
✘ Fraudulent Claims
✘ Manipulated Evidence
✘ Excessive Abusive Conduct
✘ Intentional Misuse of Support Systems
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6. LIMITATION OF LIABILITY
TRYFIT’s liability under this policy remains limited to:
• Product Replacement
• Repair Support
• Refund Eligibility
• Operational Resolution
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TRYFIT SHALL NOT BE LIABLE FOR
✘ Indirect or Consequential Damages
✘ Emotional Distress Claims
✘ Business Interruptions
✘ Medical Complications from Misuse
✘ Third-Party Logistics Delays
✘ Financial Losses Beyond Product Value
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7. POLICY MODIFICATIONS
TRYFIT reserves the right to:
• Amend
• Revise
• Suspend
• Update
• Modify
this policy at any time without prior notice.
Updated policies become effective immediately upon publication on the Platform.
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CONTACT INFORMATION
TRYFIT
A Brand by Yashish Medicare Private Limited
Address
E-97, Transport Nagar, Kanpur Road, Lucknow (U.P), India
Website
Customer Support Email
Phone
0522-406905
@tryfit.in
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OFFICE HOURS
10am - 7pm