Cancellation Policy
TRYFIT – CANCELLATION POLICY
At TRYFIT, we strive to provide a smooth, transparent, and customer-friendly shopping experience across all:
• Healthcare Products
• Wellness Products
• Orthopedic Products
• Mobility Products
• Assistive-Care Products
This Cancellation Policy outlines the:
✔ Cancellation Conditions
✔ Refund Procedures
✔ Timelines
✔ Charges
✔ Operational Guidelines
applicable to orders placed through the TRYFIT Platform.
By placing an order on the TRYFIT Platform, users acknowledge and agree to the terms stated below.
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1.1 USER CANCELLATION
Users may cancel any order placed on the TRYFIT Platform provided that the order has NOT yet been:
• Shipped
• Dispatched
• Packed
• Handed Over to the Courier/Logistics Partner
Prepaid & Partially Prepaid Orders
As TRYFIT orders are prepaid or partially prepaid:
✔ Cancellation requests are subject to verification
✔ Requests are processed by the TRYFIT Support Team
Orders Already Shipped
Once an order has been:
• Shipped
• Packed
• Handed to the Courier Partner
cancellation requests may not always be accepted.
However, users may still request:
• Return
• Replacement
• Refund
subject to the TRYFIT Return & Refund Policy.
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IF SHIPMENT IS SUCCESSFULLY STOPPED DURING TRANSIT
TRYFIT may:
✔ Process the cancellation request
✔ Initiate refund after transit interception confirmation
Applicable Deductions May Include
• Logistics Charges
• Operational Charges
• Transit Handling Charges
Cancellation Charges
Up to:
5% OF PRODUCT VALUE
may apply in such cases.
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IF CANCELLATION IS REQUESTED BEFORE SHIPMENT
TRYFIT generally:
✔ Acknowledges the request within 24 Business Hours
✔ Processes eligible refunds within 3–5 Business Days
✔ Initiates refund to original payment source or approved refund mode
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TO REQUEST A CANCELLATION
Customer Support Email
Phone
0522-406905
Website
TRYFIT aims to process cancellation requests quickly to minimize unnecessary logistics and operational costs.
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1.2 TRYFIT CANCELLATION RIGHTS
TRYFIT reserves the right to cancel any order under circumstances including but not limited to:
• Product Unavailability
• Inventory Mismatch
• Incorrect Pricing
• Technical or Listing Errors
• Suspected Fraudulent Transactions
• Incomplete Customer Information
• Unserviceable Delivery Locations
• Logistics Limitations
• Payment Verification Failure
• Bulk or Suspicious Ordering Activity
• Regulatory or Compliance Concerns
IN SUCH CASES
✔ Customers will be informed through registered contact details
✔ Eligible refunds will be processed accordingly
✔ TRYFIT may offer alternate products/resolutions wherever feasible
TRYFIT reserves the sole right to refuse, hold, limit, or cancel any order without prior notice where operational or risk-related concerns exist.
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1.3 BULK ORDERS
TRYFIT reserves the right to identify and cancel orders categorized as:
“BULK ORDERS”
at its sole discretion.
Orders May Be Classified as Bulk Orders Based On
• Unusually High Quantities
• Repetitive Multiple Orders
• Commercial Resale Intent
• Abnormal Transaction Activity
• Operational Limitations
• Inventory Concerns
• Similar Customer Details
• High-Risk Transaction Behavior
TRYFIT MAY
✔ Refuse Orders
✔ Limit Orders
✔ Partially Fulfill Orders
✔ Cancel Orders Without Prior Notice
Bulk orders may additionally be subject to separate verification procedures and refund timelines.
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1.4 CANCELLATION CHARGES
TRYFIT generally does NOT charge cancellation fees for orders cancelled before dispatch.
However, charges may apply in specific situations.
ORDER CANCELLATION AFTER CONFIRMATION BUT BEFORE DISPATCH
If operational processing has already started, TRYFIT may deduct reasonable charges related to:
• Order Handling
• Packaging
• Inventory Allocation
• Administrative Processing
• Payment Gateway Charges
• Warehouse Operational Costs
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CANCELLATION AFTER SHIPMENT INITIATION
If the order has already been shipped:
✔ Cancellation may still be considered subject to transit interception feasibility
Applicable Deductions May Include
• Forward Shipping Charges
• Return-to-Origin (RTO) Charges
• Reverse Logistics Handling
• Packaging Costs
• Operational Processing Fees
Cancellation Charges
Up to:
5% OF TOTAL PRODUCT VALUE
may be deducted.
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REFUSED DELIVERIES
If a customer refuses delivery and the shipment returns to the TRYFIT warehouse:
TRYFIT reserves the right to deduct:
• Forward Shipping Charges
• Reverse Shipping Charges
• Handling Charges
• Cancellation Charges
Refunds shall only be processed after successful receipt and inspection of the returned shipment.
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1.5 REFUND PROCESS
For valid and approved cancellations, refunds will be processed according to the:
TRYFIT REFUND POLICY
Refunds May Be Processed Through
• Original Payment Method
• Bank Transfer
• UPI Refund
• Store Credit (if applicable)
PARTIALLY PREPAID ORDERS
Only the prepaid amount paid during checkout shall be eligible for refund after applicable deductions.
Any unpaid balance amount shall automatically stand cancelled.
REFUND TIMELINES MAY VARY DUE TO
• Banking Systems
• Payment Gateways
• UPI Providers
• Financial Institutions
• Inter-Bank Settlement Timelines
TRYFIT shall not be held responsible for delays caused by third-party financial systems.
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1.6 REFUND TIMELINE
For approved cancellations:
3–5 BUSINESS DAYS
TRYFIT generally processes refunds within this timeline.
Final credit timelines may vary depending on the customer’s bank or payment provider.
Refund descriptions may appear under the operational billing entity associated with TRYFIT.
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CONTACT INFORMATION
TRYFIT
A Brand by Yashish Medicare Private Limited
CONTACT US
At TRYFIT, customer care is not just support — it is part of our commitment to making healthcare accessible, reliable, and stress-free.
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Phone
0522-406905
Customer Support Email
Official Address
E-97, Transport Nagar, Kanpur Road, Lucknow (U.P) – 226012
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CUSTOMER SUPPORT TIMINGS
Monday to Saturday | 10:00 AM – 7:00 PM
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OFFICE HOURS
7 Days | 10.00 am to 7.00 pm