Refund policy
TRYFIT – RETURN, REFUND, REPLACEMENT & WARRANTY POLICY
At Tryfit, customer satisfaction, product quality, hygiene safety, and transparent service standards are our highest priorities.
This policy is designed to provide customers with a clear understanding of how returns, replacements, refunds, cancellations, and warranty claims are handled across all product categories sold by Tryfit.
By purchasing products from Tryfit through our official website, marketplaces, or authorized sales channels, you acknowledge and agree to the terms, conditions, procedures, and limitations outlined below.
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1. POLICY SCOPE
This policy applies to:
✔ Products purchased directly from the official Tryfit website
✔ Orders placed through authorized marketplace partners
✔ Products purchased through official sales campaigns or promotional channels
✔ Customers purchasing within serviceable regions supported by Tryfit logistics operations
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THIS POLICY COVERS
• Product Returns
• Product Replacements
• Refund Processing
• Transit Damage Claims
• Wrong Product Delivery Claims
• Missing Item Claims
• Order Cancellations
• Warranty Support
• Reverse Pickup Procedures
• Non-Returnable Product Categories
• Customer Responsibilities During Claims
Tryfit reserves the right to interpret, evaluate, approve, reject, or modify any claim strictly as per this policy.
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2. GENERAL RETURN ELIGIBILITY CONDITIONS
To maintain hygiene standards, operational fairness, and product safety, all return, replacement, and refund requests must satisfy the following conditions.
Mandatory Conditions
✔ Request must be raised within the applicable return/replacement window
✔ Product must be purchased from Tryfit or an authorized seller
✔ Product must remain unused, unwashed, undamaged, and in resalable condition
✔ Original packaging, labels, manuals, invoices, warranty cards, accessories, tags, and seals must be retained
✔ Product must not show signs of:
• Installation
• Misuse
• Physical Damage
• Odor
• Stains
• Scratches
• Wear
• Tampering
• Alteration
✔ Valid proof of purchase is required:
• Invoice
• Order ID
• Registered Mobile Number
• Payment Confirmation
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ADDITIONAL PROOF MAY BE REQUIRED
• Clear Photographs
• Product Videos
• Packaging Images
• Shipping Label Photographs
• Unboxing Videos
All products undergo inspection and quality verification by the Tryfit Quality Team.
❗ Failure to satisfy the above conditions may result in rejection of the request.
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3. RETURN WINDOW
Eligible return or replacement requests must generally be initiated within:
7 DAYS FROM THE DATE OF DELIVERY
unless otherwise specified for certain product categories.
The delivery date recorded by Tryfit logistics systems or courier partners shall be considered final.
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4. REPLACEMENT POLICY
Tryfit provides replacement support for eligible products under the following circumstances.
Eligible Replacement Reasons
✔ Manufacturing Defects
✔ Transit Damage
✔ Wrong Item Delivered
✔ Missing Accessories/Components
✔ Incorrect Size Received (eligible wearable/support products only)
✔ Product Malfunction During Initial Inspection
✔ Structural Instability Caused by Manufacturing Defects
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REPLACEMENT APPROVAL CONDITIONS
Replacement requests will only be approved if:
• Product remains unused
• Issue is genuine and verifiable
• Product passes inspection
• Original packaging/accessories are available
• Product has not been tampered with
• Supporting evidence is submitted properly
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REPLACEMENT RESOLUTION OPTIONS
Depending on stock availability and inspection outcome, Tryfit may offer:
• Same Product Replacement
• Alternate Product Replacement
• Product Repair
• Store Credit
• Refund (if replacement unavailable)
Final resolution method remains solely at Tryfit’s discretion.
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5. REVERSE PICKUP & RETURN SHIPPING PROCESS
For approved claims, Tryfit may arrange reverse pickup through authorized courier partners.
Customer Responsibilities During Pickup
✔ Product packed properly
✔ All accessories/invoices included
✔ Product ready at scheduled pickup time
✔ Correct pickup address/contact details provided
✔ Product securely handed to logistics personnel
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NON-SERVICEABLE AREAS
If reverse pickup is unavailable:
• Customer may be asked to self-ship the product
• Shipping instructions will be provided by Tryfit support
• Courier reimbursement may be offered after approval
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FAILED PICKUP ATTEMPTS
Additional logistics charges may apply if:
• Customer unavailable
• Product not ready
• Incorrect pickup address provided
• Pickup repeatedly rescheduled
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6. PRODUCT INSPECTION & CLAIM VERIFICATION
All returned products undergo inspection by the Tryfit Quality Assurance Team.
Inspection Includes
• Product Condition
• Usage Signs
• Physical Damage
• Missing Components
• Functional Performance
• Packaging Condition
• Claim Authenticity
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TRYFIT RESERVES THE RIGHT TO
• Reject Claims
• Approve Partial Refunds
• Provide Repairs Instead of Replacement
• Deduct Logistics/Handling Charges
• Return Product Back if Claim is Invalid
Final inspection decision shall be considered final and binding.
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7. REFUND POLICY
Refunds are processed only after successful inspection and approval.
Refunds May Be Approved For
✔ Eligible return approved after inspection
✔ Replacement unavailable
✔ Product out of stock
✔ Order cancelled before dispatch
✔ Duplicate payment
✔ Product lost during transit
✔ Wrong product delivered
✔ Verified defective product received
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8. REFUND METHODS
For Prepaid Orders
Refunds will be processed to the original payment source:
• UPI
• Debit Card
• Credit Card
• Wallets
• Net Banking
• EMI Source
Required Details
• Bank Account Number
• IFSC Code
• UPI ID
• Account Holder Name
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9. REFUND TIMELINE
5–7 WORKING DAYS AFTER APPROVAL
Additional banking processing time may apply.
Refund delays caused by banks/payment gateways are beyond Tryfit’s control.
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10. NON-RETURNABLE & HYGIENE-SENSITIVE PRODUCTS
Due to hygiene and safety concerns, the following products are strictly non-returnable once opened or used.
Non-Returnable Categories
• Diapers
• Underpads
• Hygiene Products
• Personal Care Products
• Consumables
• Opened Healthcare Products
• Used Orthopedic Supports
• Used Mobility Accessories
• Customized Products
• Personalized Products
• Clearance Sale Products
• Final Sale Items
• Products Marked “Non-Returnable”
Opened hygiene products cannot be returned except in verified transit damage or wrong product delivery cases.
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11. CATEGORY-SPECIFIC CONDITIONS
Mobility Aids & Wheelchairs
Replacement allowed only for:
✔ Manufacturing Defects
✔ Transit Damage
✔ Missing Parts
✔ Structural Instability
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Orthopedic Supports & Belts
• Must remain unworn and unused
• Size exchange may be allowed
• Used support products are not eligible
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Electronic & Healthcare Devices
• Covered only under applicable warranty terms
• Technical testing may be required before approval
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Heating Devices & Hot Water Bags
• Return accepted only if unused and sealed
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12. DAMAGED, DEFECTIVE OR WRONG PRODUCT CLAIMS
Issues related to:
• Transit Damage
• Manufacturing Defects
• Wrong Item Delivery
• Missing Items
• Broken Packaging
must be reported within:
3–7 DAYS OF DELIVERY
Required Proof
• Product Photographs
• Shipping Label Images
• Invoice Copy
• Detailed Issue Explanation
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13. ORDER CANCELLATION POLICY
Orders can only be cancelled before dispatch.
Once shipped:
• Cancellation may not be possible
• Delivery refusal may be allowed in eligible cases
• Logistics charges may apply
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14. WARRANTY POLICY
Warranty applies only to select products where explicitly mentioned.
Warranty Covers
✔ Manufacturing Defects
✔ Functional Issues
✔ Technical Malfunctions During Intended Usage
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WARRANTY DOES NOT COVER
✘ Physical Damage
✘ Water Damage
✘ Misuse
✘ Unauthorized Repairs
✘ Wear & Tear
✘ Improper Installation
✘ Voltage Fluctuations
✘ Negligence
✘ Commercial Misuse
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15. FRAUDULENT, ABUSIVE OR EXCESSIVE CLAIMS
Tryfit reserves the right to reject or restrict customers involved in:
• False Claims
• Excessive Returns
• Tampered Products
• Fake Evidence
• Product Swapping
• Repeated Policy Abuse
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16. LIMITATION OF LIABILITY
Tryfit’s total liability shall not exceed the actual purchase amount paid for the product.
TRYFIT SHALL NOT BE LIABLE FOR
✘ Indirect Damages
✘ Consequential Losses
✘ Delivery Delays Beyond Control
✘ Third-Party Courier Issues
✘ Improper Product Usage
✘ Banking Delays
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17. POLICY MODIFICATIONS
Tryfit reserves the right to amend, revise, modify, suspend, or update this policy at any time without prior notice.
Updated policies become effective immediately upon publication.
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18. CUSTOMER SUPPORT
For assistance regarding:
• Returns
• Refunds
• Replacements
• Warranty Claims
• Order Tracking
• Delivery Concerns
• Pickup Support
customers may contact Tryfit through official support channels available on the website.