Privacy policy
TRYFIT – PRIVACY POLICY
Last Updated: April 2026
TRYFIT (“TRYFIT”, “we”, “our”, or “us”) values your privacy, trust, and confidence while using our website, products, services, and digital platforms.
This Privacy Policy explains how TRYFIT collects, uses, stores, processes, shares, and protects your personal information when you access our website, place orders, interact with customer support, or use any services provided through the TRYFIT Platform.
This Privacy Policy has been customized and consolidated for TRYFIT healthcare ecommerce operations by combining platform privacy frameworks, Shopify privacy requirements, and TRYFIT healthcare operational standards.
By accessing or using the TRYFIT Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
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1. BRAND & BUSINESS INFORMATION
Brand Name
TRYFIT
Tagline
Feel Better
Business Name
Yashish Medicare Private Limited
Official Website
Customer Support Email
Phone Number
0522-406905
@tryfit.in
Business Address
E-97, Transport Nagar, Kanpur Road, Lucknow (U.P), India - 226012
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2. ABOUT TRYFIT
Yashish Medicare Private Limited was established in 2003 with a vision to expand the medical horizon and make healthcare support products more accessible, reliable, and trustworthy across India.
Over the years, the company evolved by understanding one important truth:
People need support not only during treatment, but throughout recovery, mobility challenges, pain management, rehabilitation, physiotherapy support, elderly care, posture correction, and daily healthcare needs.
This vision led to the creation of TRYFIT.
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TRYFIT FOCUS AREAS
• Orthopaedic Support
• Surgical Care
• Rehabilitation Products
• Mobility Aids
• Clinical Care Essentials
• Wellness Products
• Recovery Support Products
• Daily Healthcare Assistance
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OUR MISSION
“TO SUPPORT PEOPLE WHEN THEY NEED CARE THE MOST.”
At TRYFIT, healthcare is not treated as a transaction.
It is treated as:
✔ Responsibility
✔ Comfort
✔ Trust
✔ Care
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3. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to:
• The TRYFIT Website
• Shopify-Powered Ecommerce Operations
• Mobile or Digital Interactions
• Customer Support Communications
• Product Purchases and Transactions
• Marketing and Promotional Interactions
• Order Fulfilment and Logistics Operations
• Social Media and Communication Channels Associated with TRYFIT
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APPLICABLE LEGAL FRAMEWORKS
This Privacy Policy is intended to comply with:
• Indian Digital Personal Data Protection Act (DPDP)
• Information Technology Act, India
• GDPR Principles (where applicable)
• Shopify Platform Privacy Obligations
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4. PERSONAL INFORMATION WE COLLECT
Depending on your interaction with TRYFIT, we may collect the following categories of personal information.
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4.1 CONTACT INFORMATION
• Full Name
• Email Address
• Shipping Address
• Billing Address
• Phone Number
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4.2 FINANCIAL & PAYMENT INFORMATION
• Payment Method Details
• Transaction Records
• Payment Confirmations
• Billing Information
TRYFIT does not directly store complete debit/credit card information.
Payments are securely processed through authorized third-party payment gateways.
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4.3 ACCOUNT & ORDER INFORMATION
• Order History
• Wishlist/Cart Activity
• Product Preferences
• Account Settings
• Returns & Refund History
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4.4 DEVICE & TECHNICAL INFORMATION
• IP Address
• Browser Type
• Device Information
• Cookies & Tracking Technologies
• Website Usage Analytics
• Session Activity
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4.5 HEALTHCARE & PRODUCT INFORMATION
Where voluntarily provided, we may collect limited healthcare-related information including:
• Product Usage Concerns
• Orthopaedic Support Requirements
• Recovery-Related Assistance Requests
• Physiotherapy or Mobility Support Inquiries
TRYFIT does not provide medical diagnosis or treatment services.
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4.6 CUSTOMER SUPPORT & COMMUNICATIONS
• Emails
• Chat Records
• Customer Service Interactions
• Product Reviews
• Feedback Submissions
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5. HOW WE COLLECT INFORMATION
Information Provided Directly by You
We collect information when you:
• Place an Order
• Create an Account
• Contact Customer Support
• Subscribe to Newsletters
• Participate in Surveys
• Submit Forms or Reviews
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AUTOMATIC COLLECTION TECHNOLOGIES
Information may be automatically collected through:
• Cookies
• Pixels
• Website Analytics
• Tracking Technologies
• Device Identifiers
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THIRD-PARTY SOURCES
We may receive information from:
• Shopify
• Payment Gateway Providers
• Logistics Partners
• Marketing Partners
• Analytics Providers
• Social Media Integrations
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6. PURPOSE OF COLLECTING PERSONAL INFORMATION
TRYFIT collects and processes information for legitimate business, operational, customer service, legal, and ecommerce purposes.
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ECOMMERCE OPERATIONS
• Order Processing
• Payment Verification
• Shipping Coordination
• Delivery Management
• Returns & Refunds
• Exchange Handling
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CUSTOMER SUPPORT
• Product Assistance
• Complaint Handling
• Warranty Processing
• Customer Communication
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PLATFORM IMPROVEMENT
• Website Optimization
• User Experience Enhancement
• Product Recommendations
• Analytics & Performance Monitoring
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MARKETING & PROMOTIONS
• Promotional Campaigns
• Offers & Updates
• Product Announcements
• Personalized Recommendations
Users may opt out of promotional communication at any time.
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SECURITY & FRAUD PREVENTION
• Identity Verification
• Fraud Detection
• Risk Monitoring
• Account Security
• Transaction Protection
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LEGAL & COMPLIANCE PURPOSES
• Compliance with Applicable Laws
• Regulatory Obligations
• Legal Dispute Handling
• Policy Enforcement
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7. HEALTHCARE PRODUCT & MEDICAL DISCLAIMER
TRYFIT offers healthcare, orthopaedic, wellness, rehabilitation, and mobility support products intended to assist:
• Comfort
• Support
• Recovery
• Posture Correction
• Physiotherapy Assistance
• General Wellbeing
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Information available on the website including:
• Product Descriptions
• Blogs
• Customer Support Guidance
• Recommendations
• Marketing Content
should NOT be considered a substitute for professional medical advice, diagnosis, or treatment.
Customers are strongly advised to consult qualified healthcare professionals before relying on healthcare-related product information.
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8. SHOPIFY & THIRD-PARTY PLATFORM RELATIONSHIP
TRYFIT ecommerce operations are powered by Shopify.
Certain information may also be processed by Shopify and authorized third-party providers for:
• Ecommerce Functionality
• Payments
• Analytics
• Order Management
• Fraud Prevention
• Personalized Shopping Experiences
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9. SHARING OF PERSONAL INFORMATION
TRYFIT may share personal information with:
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SERVICE PROVIDERS
• Payment Gateways
• Courier Partners
• Logistics Companies
• Technology Providers
• Customer Support Systems
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BUSINESS & MARKETING PARTNERS
• Advertising Partners
• Analytics Providers
• Promotional Campaign Providers
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LEGAL & REGULATORY AUTHORITIES
Where required under applicable law or legal process.
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CORPORATE & BUSINESS TRANSFERS
During mergers, acquisitions, restructuring, or operational transfers where legally permitted.
TRYFIT does not sell personal information irresponsibly or outside legitimate operational purposes.
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10. COOKIES & TRACKING TECHNOLOGIES
TRYFIT may use cookies and similar technologies to:
• Improve Website Functionality
• Remember User Preferences
• Analyze Website Traffic
• Personalize Shopping Experiences
• Support Marketing Campaigns
Users may manage cookie settings through browser preferences.
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11. INTERNATIONAL DATA TRANSFERS
Personal information may be processed or stored outside your jurisdiction through Shopify or authorized service providers.
TRYFIT shall implement reasonable safeguards and protections in accordance with applicable laws.
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12. DATA SECURITY
TRYFIT implements reasonable technical, organizational, and administrative security measures to protect personal information against:
• Unauthorized Access
• Misuse
• Alteration
• Disclosure
• Loss or Destruction
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SECURITY MEASURES MAY INCLUDE
✔ Secure Servers
✔ Restricted Access
✔ Encryption Protocols
✔ Payment Gateway Protections
✔ Internal Security Procedures
However, no online system can guarantee 100% security.
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13. DATA RETENTION
TRYFIT retains personal information only for as long as necessary to:
• Fulfill Operational Purposes
• Complete Transactions
• Comply with Legal Obligations
• Resolve Disputes
• Enforce Policies
After retention periods expire, data may be securely deleted, anonymized, or archived.
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14. YOUR RIGHTS
Depending on applicable laws, users may have rights including:
• Right to Access Personal Information
• Right to Correct Information
• Right to Delete Information
• Right to Restrict Processing
• Right to Withdraw Consent
• Right to Data Portability
• Right to Raise Privacy Complaints
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CONTACT FOR PRIVACY REQUESTS
Support Email
Phone
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15. CHILDREN’S PRIVACY
The TRYFIT Platform is not intended for children under 18 years of age.
We do not knowingly collect information from minors.
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16. THIRD-PARTY WEBSITES & LINKS
The TRYFIT Platform may contain links to third-party websites.
TRYFIT is not responsible for:
• External Privacy Practices
• Third-Party Content
• Security Standards
• External Website Operations
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17. MARKETING COMMUNICATION PREFERENCES
Users may opt out of promotional communication by:
• Clicking Unsubscribe Links
• Contacting Customer Support
• Updating Account Preferences
TRYFIT may still send essential communications regarding:
• Orders
• Transactions
• Account Activity
• Service Updates
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18. COMPLAINTS & GRIEVANCE REDRESSAL
For privacy-related complaints or grievances:
Customer Support Email
Phone
Warranty Policy
• This product comes with a 2-year warranty against manufacturing defects under normal usage conditions. • Customers should contact TryFit customer support with proof of purchase and issue details. • Product images or troubleshooting videos may be requested during verification. • Products may need to be shipped for inspection and servicing if required. • Shipping or RTO charges during warranty processing may apply where applicable. • Warranty does not cover accidental damage, misuse, liquid damage, or unauthorized repair attempts.
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19. DISCLAIMER OF LIABILITY
While TRYFIT makes reasonable efforts to protect customer data:
NO ONLINE PLATFORM IS COMPLETELY SECURE.
TRYFIT shall not be liable for unauthorized access resulting from factors beyond reasonable operational control.
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20. POLICY UPDATES
TRYFIT reserves the right to revise or update this Privacy Policy at any time without prior notice.
Continued use of the Platform constitutes acceptance of revised policies.
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21. CONTACT INFORMATION
TRYFIT
A Brand by Yashish Medicare Private Limited
Address
E-97, Transport Nagar, Kanpur Road, Lucknow (U.P), India
Website
Customer Support Email
Phone
@tryfit.feelbetter
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OFFICE HOURS
Monday to Saturday | 9:00 AM – 6:00 PM
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